How do I contact Device Pros Online?

You can contact Device Pros Online via the following methods:

Customer Call: 010 023 1044
Operational hours: 8am – 5pm (Mon – Friday); Saturdays 9am – 2pm; Sundays and Public Holidays 9am -1pm
Email: sales@devicepros.co.za

Device Pros Online Support: 010 123 1044
Operational hours8am – 5pm (Mon – Friday); Saturdays 9am – 1pm; Sundays closed
Email sales@devicepros.co.za

Where do you deliver?
Device Pros currently offer delivery to any South African residential or business address, excluding P.O Boxes

 

If your suburb does not show in the dropdown menu at checkout, please don’t hesitate to contact our Online Support on 010 023 1044, for further assistance.

Please note that if your order is made up of multiple items there is a possibility of a split delivery. In such an instance, you will only be charged a single delivery fee, but your order will be delivered in multiple drops. This is due to items being stocked in different distribution sites.

What payment types do you accept?
We only accept payment via:

  • Visa & MasterCard
  • Discovery master card
  • Mobicred
  • Instant EFT

Are my credit card details safe?
Yes. We have taken every precaution to ensure your personal details are safe and secure with us. Our order process sits behind a 256 bit encrypted SSL (Secure Socket Layer). All credit card payments are authenticated via 3D Secure, to further ensure your protection.

ABOUT SSL CERTIFICATES

Can I return online purchases?
Yes. If you are not happy with your purchase you have up to 7 days to return it to any of our stores for full refund. Subject to an assessment or inspection prior to a refund.

  • Please ensure you retain your original tax invoice as well as all packaging, manuals and accessories to allow us to process the return in store. Our online support Centre will then oversee the refund process.
  • Orders may only be refunded to the Credit Card they were purchased on.

Orders for software, music, movies, games and dvd’s must be in original, unopened packaging; items must be unopened and unused.
Our delivery fee is non-refundable unless otherwise stated.

If you are unable to return your item to store or for any particular reason; please contact our Online Support centre to arrange for collection. Collection fees may apply.

It is the customer’s responsibility to inspect their order upon delivery to ensure it is what they expected and is free from defect. Should the customer waiver this right, they will not be able to claim for damages to the product once we deliver the product, we cannot be responsible for any damages that occur after delivery as this is beyond our control.

TV License
Why do you require a TV license and copy of ID / Driver’s License for the purchasing of a TV?
SABC requires a valid TV license as well as a copy of the license holders SA ID/ Driver’s License for all TV purchases within South Africa. Please contact our Online Support Centre for more info on TV purchases.
Why do you need my ID or Passport number during the ordering process?
We aim to ensure your security whilst shopping with us online, we require either your ID number/Driver License or Passport number as part of the ordering process for authentication purposes should you contact our Online Support Centre.

What web browsers do you support?
Our website is built to work across all mainstream browsers. But for optimal browsing experience we recommend the latest versions of IE (www.microsoft.com/ie9) , Firefox (www.mozilla.org/en-US/firefox/new/) , Google Chrome (www.google.com/chrome), Safari (www.apple.com/safari/download/)

What is  Secure?

Security and Fraud

PayFast is committed to keeping you, your customers and all sensitive information secure.

PCI-DSS Level 1 Service Provider Compliant

We take the data security of our merchants and their buyers very seriously

We have a multitude of automated and manual checks in place to protect both buyers and sellers from fraudulent transactions. Online retail has a fraud rate between 1 and 2% of all transactions. Through effective controls, PayFast’s is currently below 0.1% and still going down.

trianglesHow we keep your business secure

Our security protocols are as, if not more, robust than South African banks.

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PCI-DSS Level 1 Compliant

All your customers’ credit card payments are done in our secure environment.

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Secure servers

Our website, payments page and help site are hosted on secure servers, safeguarding against phishing attacks.

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3D Secure

This extra layer of security is used for all online transactions using a credit card.

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GEO IP Tracking

By monitoring where transactions originate from we can look for mismatches with the card’s issuing country.

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BIN/IIN Validation

Checks the card-issuing bank locations and merchants can choose to enable/disable payments from certain countries.

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Fraud Reviews

All suspicious transactions are manually reviewed by our support team.

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Extended Validation SSL

We use Extended Validation SSL with 2048-bit encryption, the highest level encryption available.

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ASV Scans on a weekly basis

We run weekly network scans to look for new possible vulnerabilities and certify quarterly.

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Two-factor authentication

This extra layer of security is available to restrict access to your PayFast account.

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Validation checks

Payments and card details are automatically checked against large online databases of blacklisted details.

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Web application firewall

PayFast utilises WAF technologies to detect and stop malicious activity before it reaches our servers.

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Web application firewall

PayFast utilises WAF technologies to detect and stop malicious activity before it reaches our servers.

Further information can be obtained from the associations.